Shipping and returns policy


The prices indicated in our store are valid throughout Spain , include VAT, but exclude shipping costs that will be added to the total amount due as set out in the shipping costs section. Do not send us to the Canary Islands, Balearic Islands, Ceuta and Melilla. It is important to remember that every delivery note has to be signed. The packages will be delivered to your home (to the home portal) by the courier service. In case you are not at home, the courier will leave a message indicating the address where you can pick up the package within 7 days after delivery


If your order does not exceed € 40, shipping costs are € 5.99. For purchases over € 40, shipping is free. As a general rule, orders are ready and processed between 2 and 3 working days after placing the order. The delivery method is courier, and the delivery of orders usually takes 48 hours from the moment the merchandise leaves our warehouse. For now we do not ship to the Canary Islands, the Balearic Islands, Ceuta and Melilla, but we are working on it. If for any reason we cannot meet the delivery date, we will inform you and give you the option to continue with the order, establishing a new delivery date, or cancel the order with a full refund of the price paid.


Lenda Pet Food works so that you are satisfied with your purchase and therefore, provides you with various methods to make the return in the event that this does not happen. If you find yourself in any of the cases detailed below, it is necessary that you notify the Lenda team within a maximum period of 14 calendar days from the delivery of the product. For this you can use any of the following means: Calling 986 600 906 from 9:00 a.m. to 3:00 p.m. from Monday to Friday. Notifying it in the “Contact” section of this website. By writing to the email address [email protected]


In accordance with the provisions of current legislation, the consumer has the Right of Withdrawal , by virtue of which you can return the product received if you find that it does not meet your expectations. The exercise of this right of withdrawal must be carried out within a maximum period of 14 calendar days from the date of receipt. The refund of the purchase amount will be made once the status of the merchandise has been verified through the same means of payment used by the customer at the time the purchase was made, within a maximum of 14 calendar days from receipt reliable of the request for withdrawals, as long as Lenda is the one who manages the collection of the item. To exercise the right of withdrawal, you must notify Lenda Pet Food S.L. Polígono A Gándara s / n – 36.720- Guillarei-Tui (Pontevedra), telephone 986 600 906 and email address [email protected], your decision to withdraw from the purchase made, through an unequivocal statement, by letter sent by Postal mail, by fax or by email.


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